Romil Bahl, President and Chief Executive Officer talks about IoT concerning innovation, with rising opportunities and focus on consumer behaviour 1. Tell us about your role at KORE Wireless. How much of your typical day is involved in innovating IoT-based tech for your customers? At KORE, we pride ourselves on the ability to craft IoT enablement solutions based upon direct customer feedback. Customer centricity – indeed customer obsession – is a core value at KORE, and I lead from the front on this dimension. I am heavily involved with key customers and key pursuits. I am convinced that only by being truly customer and market-facing for at least half of one’s average day, can a leader really help a company innovate solutions that customers want. It is this customer-obsession that drives the ongoing development of our deep industry knowledge and expertise. As CEO, I personally host our Customer Advisory Board which is one of the most successful ways I have seen of connecting our executive leadership team directly to the key customers to whom we are providing services and solutions. Based on the insights gleaned from working with these customers, we identify and prioritize our innovation ideas, some of which are co-invested in by our customers, others are incubated in the KORE Innovation Labs, which is the entity that most recently launched the multiple award-winning product, SecurityPro, which is helping us deliver the most secure IoT Connectivity on the Planet. 2. What are the applications or rather opportunities you seek to have with your product? THE IOT IS AN INTERESTING TERM – THE INTERNET OF THINGS. IT HAS BECOME A WELL-RECOGNIZED TERM IN INDUSTRY AND YET, IT EXTENDS WELL BEYOND WHAT MOST PEOPLE THINK ABOUT, BECAUSE IT IS EVERYWHERE. In fact, most of our customers do not necessarily believe they are in the “IoT business”! They believe they provide Remote Patient Monitoring solutions, or manage Clinical Drug Trials, or Fleet Management solutions, or mobile Personal Emergency Monitoring services. And many companies are looking to enable their own processes, or “take their Digital Transformations out to the Edge” as I call it, and hence look at IoT as the next wave of process improvement, gathering better insights faster, etc. So for all these needs and many other IoT-enabled solutions in many industries, KORE provides a holistic set of services across Connectivity, Solutions, & Analytics.