The travel & tourism industry has a great opportunity to help the most experienced or novice travelers by delivering content that meets every phase of their vacation’s journey. So, as a company, we figure out what matters most to them, and when (i.e., what’s travelers biggest need and how can you meet it?). Identifying this early — and reevaluating it often — will help us deliver content that will move them from stress to excitement to sharing their awesome experiences (with their vacation and our company)