Want to know about process, management, and their reasons for how they work for payer and whether is it reversible or not? The chargeback process is crucial for any business looking to safeguard its revenue and maintain customer trust. It’s important to grasp how chargebacks work. When a customer disputes a transaction, they initiate the chargeback process through their bank or credit card company. This can lead to funds being reversed from your account, which is why having a robust chargeback management company on your side is essential.